If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of the team will pick it up.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: payment queries, bonus conditions, verification documents, technical issues, and anything else that affects your experience. You don't need to be passed around — whoever picks up your message has the authority to work through it with you directly.

To help us resolve things in a single exchange, it's worth including a few details when you write in: your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event. If your query relates to a transaction, the payment method and amount are useful too. The more context you give us upfront, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please make that clear in your message. We treat these requests as a priority and handle them separately from standard account queries. A self-exclusion, in particular, will be acted upon as promptly as possible — we won't ask you to wait through a standard queue for something that matters to your wellbeing.

If you have a complaint rather than a general query, tell us that too. A formal complaint follows a different path internally: it is logged, reviewed by a senior member of the team, and you will receive a substantive response rather than a routine reply. If we are unable to resolve your complaint to your satisfaction, we will explain what options are available to you for escalating the matter further, including any relevant external bodies.

One thing we will never do: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from SpinBob that asks for this kind of information, do not respond to it — contact us directly through the channels on this page so we can look into it.

We're a real team behind this site, and we take accountability seriously. When you get in touch, you're reaching people who can actually do something about your issue — not a holding page.